Terms and conditions
Payment and Deposits
- All prices are exclusive of VAT charged at 20%.
Our payment terms for regular bookings are: All payments are due
in full before any bookings.
Any deviations to the original booking price, such as additional
waiting time, extra hours, car parking, additional stops and
address changes will automatically be charged from the credit
card that you provided upon booking.
The charge on your credit card statement will be shown as A
& A Cars.
Cancellation and Refund Policy
If a booking is cancelled by the Customer within 24 hours from
the start of the period of hire, 50% of all monies paid will be
If a booking is cancelled by the Customer within 12 hours from
the start of the period of hire, 100% of all monies paid will be
If multiple vehicle bookings are cancelled by the Customer for
any major social and business events, within 5 days from the
start of the period of hire, 100% of all monies paid will be
If the customer does not appear at the time and place designated
as the pickup point, all monies paid will be non-refundable.
Terms and Conditions
A & A Chauffeur Cars Ltd request a minimum of 12 hours’
notice for any online bookings.
Whilst we do our utmost to ensure our drivers are punctual, you
will understand that we cannot accept responsibility for delays
caused by circumstances out with our control.
The driver will drive at safe and sensible speeds in accordance
with road conditions, traffic and the legal speed limits.
Clients are responsible for any damage they cause to the
interior and or exterior of a vehicle on hire to them and will
be billed accordingly for any repair or valeting required in
order to reinstate a vehicle to working order – as well as any
subsequent loss of earnings for the driver for the consequence
of their vehicle being off the road.
- We may provide subcontracted vehicles occasionally.
By supplying your email address you permit A & A Chauffeur
Cars Ltd to contact you via email, in return we promise never to
supply your email to any third party.
We reserve the right to change your vehicle or chauffeur at any
time if necessary.
Every effort will be made by A & A Chauffeur Cars Ltd to
ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive
Our Chauffeur(s) will travel by the most appropriate route on
the day, unless instructed otherwise by the Customer at the time
A & A Chauffeur cars Ltd vehicle(s) and sub-contracted
vehicles are fully insured for passenger and third party claims.
However, customer’s properties are carried entirely at their own
risk and A & A Chauffeur Cars Ltd shall not be held
responsible/liable for any loss/damage to such property.
A & A Chauffeur Cars Ltd will keep a lost property book at
their office, and will endeavour to return any lost goods left
in our vehicle(s) or subcontracted vehicle(s) to the customer.
A & A Chauffeur Cars Ltd and its chauffeurs have the right
to refuse to carry any passenger who is thought to be under the
influence of alcohol or drugs and whose behaviour poses a threat
either to the Chauffeur, the vehicle or any other passenger(s).
A & A Chauffeur Cars Ltd maintains a strict non-smoking
policy in all its vehicles.
All major sporting events such as Wimbledon and Ascot are
charged at a premium rate which may mean online bookings for
these types of events may not be valid.
Nothing contained in these terms and conditions can affect the
Client’s’ statutory rights.